Frequently asked questions

If you have a question, and you can't find the answer here, let us know and we'll get the answer to you ASAP!

You can email us at info@hubbleandhatti.com, or call our Helpdesk on +44 (0)1305 260068

Books and general FAQs

Do you have an actual shop I can visit to purchase H&H books from?

We don't have a physical shop as such (you can order all of our titles right here on our website, of course) – but we do operate sales from Hubble & Hattie HQ (click here for directions and opening times).

You're more than welcome to pop in and purchase a book, or get details on any of our titles … or just play fetch with the staff!

I've got a BRILLIANT idea for a book – will Hubble & Hattie publish it?

We just might! We're always on the lookout for new book ideas, so If you've got a book proposal we'd be delighted to hear it. In the first instance, contact us at info@hubbleandhattie.com with your details, and we'll get in touch.

Is shopping on your site secure?

Yes. Our shopping cart system is handled by a dedicated secure server, and we never share or sell your details. For more on security and privacy, visit our Privacy page.

I'd like to cancel an order; how do I go about it?

If you'd like to cancel an order, call our Helpdesk on +44 (0)1305 260068.

eBooks and Apps

Please note that we cannot troubleshoot individual devices, or offer 'tech support' for your e-reader. However, you can find further information, and links to all the major vendor's help pages here – How and where to buy eBooks.

What is an eBook?

An eBook is basically an 'electronic book' that can be read on a range of devices, from dedicated eBook readers, to personal computers and electronic devices such as tablets and smartphones. Just like a printed book, it can contain text and pictures, but it can sometimes include audio, and even video.

What do I need if I want to read an eBook?

Hubble & Hattie eBooks can be read on smart phones, tablets, and – of course – a large range of dedicated eBook readers.

You can even use your PC or Mac home computer to read eBooks, and e-reading software can be downloaded for Windows, Mac, and Linux systems. Some eBook vendors even give you the option of reading eBooks in a web browser, giving anyone with access to a computer the ability to buy and enjoy eBooks from Hubble & Hattie.

Can I put my eBook on someone else's device?

No. Almost all eBooks contain something called 'Digital Rights Management' – or DRM for short. This 'locks' an eBook to a device or user account to prevent unauthorised copying or distribution. All of our eBooks currently use DRM, meaning that eBooks you purchase from us can only be read by you, on your devices.

Are all your books available in eBook format?

Not all, but we're expanding our range all the time. If there's a particular book you'd like to see made into an eBook, let us know, and it could be next on the list!

What formats are your eBooks available in?

Our eBooks are available in a range of formats, from all the major vendors and for almost all eBook readers and devices. More detailed information on the formats available and how to download them is available on our How and where to buy eBooks page.

Can I purchase an eBook directly from the Hubble & Hattie website?

Sometimes! All of our eBooks are currently sold through the major eBook vendors; this way, you get to purchase the book in the manner that's most convenient to you.

In the future, we may occasionally offer free digital publications; these can be downloaded directly from Hubble & Hattie.

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Get in touch

Don't be a stranger! Call us …

Dog & Bone
+44 (0) 1305 260068

E-mail
info@hubbleandhattie.com

Snail Mail / Carrier Pigeon
Click here for our address

Get the latest news, competitions and offers delivered straight to your inbox ... you'd be barking not to!
E-mail:


Get in touch

Don't be a stranger! Call us …

Dog & Bone
+44 (0) 1305 260068

E-mail
info@hubbleandhattie.com

Snail Mail / Carrier Pigeon
Click here for our address

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Hubble & Hattie is an imprint of Veloce Publishing Limited
Registered in UK, number 2647617. Registered office: Veloce House, Parkway Farm Business Park, Middle Farm Way, Poundbury, Dorchester, DT1 3AR, England

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